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FAQs

Questions, answered.

The things jewellers ask us most. Can’t find what you need? Talk to us.

Is KaratDoods built specifically for jewellery retail?
Yes. Every workflow — from POS billing, old-gold exchange and gold schemes to karigar job work, hallmarking and Girvi — is shaped around how jewellery showrooms actually operate, not a generic ERP bent to fit.
Does it cover manufacturing and karigar job work?
Yes. The Manufacturing product handles job work, karigar accounts, metal issue and receipt, wastage and making charges, and repairs — with gram-level reconciliation.
Do I need to install anything?
No. KaratDoods is a cloud platform — there is no setup cost and no installation. You sign in from any device and your data stays in sync across branches.
Can I use it across multiple branches?
Absolutely. You can run many showrooms, floors and counters from one console, switch branches, transfer stock and see consolidated numbers across the group.
Is it HUID and GST compliant?
Yes. Hallmarking captures HUID and purity against each item, and GST with the right HSN applies automatically across billing and purchases.
Does it support gold savings schemes, loyalty and Girvi?
Yes. Gold savings schemes with digital passbooks, Kanz loyalty points and wallet, and gold loan (Girvi) with interest and renewals are all built in.
Is there a free trial?
Yes — every plan starts with a free trial. When you are ready, talk to us for a plan tailored to your branches, users and modules.
What support do I get?
Email support on Explorer, priority support on Navigator, and a dedicated success manager on Commander. Our team also helps you onboard.
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